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EasyBilling Frequently Asked Questions

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Q: I lost my license information. Can you help?

A: Please go to Retrieve License Information page to retrieve your license information.

Q: Does EasyBilling support multiple companies?

A: Yes. EasyBilling allows you to setup different workspaces for different companies. In each workspace, you can have its own settings (header, logo, numbering, etc) and have own folder for documents.

Q: Can I put my company logo into the document?

A: Yes. You can upload your company logo into EasyBilling and set it in the document header. You can set it in "Company Information" under "Settings".

Q: Our company has own set of terms used in the quotation. Is it possible to change those wordings?

A: All the wordings in the documents can be changed. You can change them in "Document Label" under "Settings". The changes will applied to all the created documents automatically.

Q: How to add additional payment/shipping terms?

A: You can specify the Payment Options/Shipping Options in the"Define Terms" under "Settings". Once you define the term here, it is available to pick up in the document.

Q: What kind of viewer is needed to view the document?

A: To view the document, you need a PDF viewer, e.g. Acrobat Reader. It is free to download from www.acrobat.com

Q: Will the existing data keep after I register the software?

A: Yes. All the existing data/settings will be kept after registration.

Q: What kinds of export format EasyBilling supports?

A: All the documents can be exported into PDF, XLS (excel), andHTML formats.

Q: Is there any backup/restore features?

A: The backup/restore features are provided in the registered version. It allows to backup all the documents and related data, reports, and all the settings into a zip format.

Q: Will you help to build additional types of document into EasyBilling?

A: Yes. We understand different companies have different needs. We are welcome any customization on EasyBilling. You can contact us for details. info@evinco-software.com

Q: Is there any forum I can post my question about the software?

A: Yes. We have a discussion forum for EasyBilling software. Visit Evinco Support Forum

Q: How to transfer the software to new machine?

A: Please follows the steps below.
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1. Backup your data in old machine
In menu "Tools > Backup", save your data into a zipped file.
Please keep the zipped file in safe place (not under EasyBilling folder)

2. Uninstall the software in old machine

3. Install the software in new machine

4. Restore your data in new machine
In menu "Tools > Restore", locate your zipped file and start restoration.

5. You may need to perform registration again. It can be done via menu "Help > Register".
Please use your license information for registration.
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